You can still top up without having a smart card. It’s a 19-digit number written on your smart card. So as long as you have the number saved, you can use it to top up. Alternatively, if you don’t have the smart card number, you can easily top up using the app or your online account.
Can you top up electric without key?
If you don’t have a top up key, there’s various different ways of getting one, depending on the urgency. If you’ve got lots of credit but no key, you can contact your supplier and they’ll send a key to you in the post.
What happens if my emergency credit runs out?
What if I don’t access my emergency credit, or I use it up so it runs out? Once you’ve run out of credit, your energy will disconnect and go off supply – but don’t worry, as soon as you top up, it should automatically reconnect when you insert your key or card into the meter again.
Why is my gas meter saying card not accepted?
‘Invalid Card’, ‘Card not accepted’, ‘Card Fail’ and ‘Please wait’. And it doesn’t change when you put in your gas card. Wipe the card with a dry cloth and put it back in the meter. If the message disappears then your card’s broken.
Why is my British Gas Card not working?
Your meter or card could be broken – wipe the gold chip on the card and try again. Check your meter for error messages too. If there is one, check Understanding messages on your meter. If there’s no error message on your meter and your card isn’t working at your local Payzone then you need a new card.
What is the minimum amount you can put on an electric key British Gas?
hold
What is the minimum amount you can put on a British Gas Card? The minimum amount you can put on a British Gas energy card is £1, up to a maximum of £49 in a single transaction. Your electricity meter will hold up to £249 and gas meters hold a maximum of £999.
What do I do if I lose my electricity key?
The quickest is to get a replacement from a local PayPoint or Payzone location. Before you go, you’ll need to contact your energy supplier to let them know you want a new key. They’ll give you a reference number, which you can then take to the store.
Does emergency credit run out at night?
Emergency credit means that you shouldn’t be left in the dark or the cold in the middle of the night. If the credit you’ve loaded onto your meter runs out in the middle of the night, you won’t be cut off straight away. You’ll be given a certain amount of time until the shops open again and you can top up your credit.
Why is my British gas Card not working?
Why is my British gas smart meter not connecting?
If your smart energy monitor stops working check your power cable is inserted correctly and that your power supply is switched on at the wall. If it’s still not working, try using batteries. If batteries fix the issue, then the problem is with the cable.
What does error D4 mean on electric meter?
D4, 10. Your key isn’t talking to your meter correctly. Get in touch and give us your meter serial number. We’ll then give you a code so you can get your key reset at your nearest PayPoint, Payzone or Post Office.
Why is my card not working after my British Gas top up?
First things first, if your card or key does not appear to be working after your British Gas top up, it could simply be that there is a bit of dust on it. Try to blow on it or wipe it with a clean cloth to remove the dust and put it back in your meter. If it was just a bit of dust, everything should now be working as normal.
Where can I top up my British Gas key or card?
Where can I top up my British Gas key or card? British Gas pay-as-you-go customers can top up their meters at Payzone outlets, as well as at their local Post Office. For customers with regular prepayment meters (non-smart meters), these are the only ways to complete your British Gas top up.
How do I know if my gas card is broken?
‘Invalid Card’, ‘Card not accepted’, ‘Card Fail’ and ‘Please wait’. And it doesn’t change when you put in your gas card. Wipe the card with a dry cloth and put it back in the meter. If the message disappears then your card’s broken.
How do I top up my British Gas pay-as-you-go meter?
British Gas pay-as-you-go customers can top up their meters at Payzone outlets, as well as at their local Post Office. For customers with regular prepayment meters (non-smart meters), these are the only ways to complete your British Gas top up. Both methods are simple and straightforward, just taking a couple of minutes to complete.
